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Loan Ops Rep IV

Operations & Underwriting
Lewiston, ME

October 28, 2021

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Department Overview

The Loan Operations Representative IV performs various administrative tasks involved in servicing Loans.

Job Description

Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.
Tasks are performed independently with limited supervision and review. Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact. Provides information and procedural knowledge for less experienced staff.
Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
Makes entries in general ledger related to paperwork and information processed.
Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
Provides input and assistance to management in developing and maintaining budget.
Identifies, audits, investigates, and rectifies departmental discrepancies.
Reviews work and provides information and procedural knowledge to less experienced staff.
Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members.
Responds to the most complex inquiries and issues from Customers and internal units. Researches information to provide responses and resolution.
Contacts Customers to explain items affecting their accounts.
Follows up with branches and other units to resolve discrepancies and Customer issues.


  • Must be eligible for employment under regulatory standards applicable to the position.
  • High school diploma or GED
    3-5 years related experience
    Proven knowledge of Loan Operations policies and procedures as well as related agency regulations.
    Proven computer literacy and proficiency in common PC applications.
    Proven attention to detail and the ability to prioritize workload to meet unit objectives.
    Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required.
    Excellent interpersonal skills, as well as excellent written and verbal skills.
    Must possess strong analytical and administrative abilities.


    Physical Requirements
    Never Occasional: 1-33% Frequent: 34-66% Continuous: 67-100%: While performing the duties of this job, the employee is regularly REQUIRED to:

    May service customers while sitting for long periods
    Perform sedentary to non-sedentary work
    Occasionally to continuously lift up to 35 lbs
    Perform multiple diverse tasks
    Use standard office equipment
    While performing the duties of this job, the employee will be EXPOSED to:

    Exposed to a low noise level
    Sitting occasional – continuous
    Standing occasional – continuous
    Walking occasional – continuous
    Lifting/Carrying occasional- continuous
    Squatting occasional – continuous
    Bending occasional – continuous
    Kneeling occasional – continuous
    Crawling occasional – continuous
    Climbing occasional- continuous
    Balancing occasional- continuous
    Reaching overhead/forward occasional-continuous
    Pushing/Pulling occasional-continuous
    Twisting occasional-continuous




    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.